Pledges Fulfilled - What's Next?
3 months ago
– Tue, Dec 30, 2025 at 12:27:14 PM
Hey CavernCritters,
First, a quick note on timing: this update took a bit longer than planned. As our small team continues to grow and our network in the industry expands, we’ve been balancing a lot behind the scenes. While the update is later than we intended, the reasons are largely tied to positive momentum and developments we’re excited to share (more on that shortly). With that context, let’s start by discussing the conclusion of this project and then dive into what’s coming next.
We’ve been incredibly grateful for the overwhelmingly positive response to the CavernHold Armory, Fortress, and Keep game bags. Seeing how you’ve put them to use and the creative ways they’ve fit into your gaming lives has been genuinely exciting for our team.
One of the biggest takeaways from this campaign has been just how broad the appeal of these bags has become. While they were originally designed with board gamers in mind, we’ve seen strong adoption from the TCG, RPG, and wargaming communities as well. That cross-community enthusiasm has opened our eyes to new possibilities and reinforced that we’re building something that serves tabletop gaming as a whole.
We’ve also received thoughtful feedback around specific use cases and pain points, many of which are actively informing ideas for future products. Several of these insights are already shaping what comes next.
Need More Bags or Dividers?
If you are looking for some additional accessories or need another case, you can snag them on our website at cavernhold.com. We are restocking many of the colors, but we will get them shipped out over the next few weeks.
Looking Back & Improving Forward
As we reflect on this campaign, one area we know we can improve is delivery timing, particularly for our international backers. This was our first large campaign with a broad global reach, and there was a learning curve as we navigated logistics at this scale. We truly appreciate your patience throughout the process and want to be clear: improving fulfillment speed and communication is a top priority for us going forward.
Fulfillment Status
Canadian Backers
The remaining Canadian pledges were shipped and should have arrived. Tracking numbers were sent via our logistics partner. If you still need your updates on your order, please reach out to us at [email protected], and we’ll get that to you as quickly as possible.
November and December are our busiest months each year due to the holidays, but now that things are beginning to settle down, we will have more time to respond to individual inquiries if there are still outstanding issues.
Non-Canadian Backers
All non-Canadian pledges should have arrived a while back. If you’re still waiting on your order, please reach out to us at [email protected].
What’s Next
We’re excited to officially share that we’ll be participating in Pintopia 2026 with a project called The Shared Tabletop Initiative. This campaign brings together around a dozen creators from across the tabletop space to translate in-game art into high-quality enamel pins. It’s a collaborative celebration of tabletop creativity and will serve as a great precursor to our next major project.
Following Pintopia, we’ll be launching our next bag-focused campaign featuring two very different designs built for very different needs:
The Archive — A bag purpose-built for RPG players, designed to support dice, minis, and long-form campaign play.
The Beacon — A backpack evolution of the Armory and Fortress, with a strong emphasis on portability, game support, and highlighting artists and creators.
More details on both cases will be shared as we get closer to launch, but in the meantime, jump over to the Archive and Beacon pre-launch page to follow the campaign so you don't miss out when we launch!
Conventions & Events
GAMA Expo – March 2026
We’ll be attending GAMA and showcasing some of the partners we’ll be collaborating with on these upcoming projects. If you are interested in collaborating with us for one of our upcoming projects, find us at booth 385.
Origins Game Fair – June 2026
We’re planning a large presence at Origins 2026, featuring our game bags, our newly released board game Vine, pins and accessories, and collaborations with additional partners.
More Events to Come
We’ll also be attending several other conventions later in the year, with announcements coming once plans are finalized.
Thank you again for being part of this journey. Your support, feedback, and enthusiasm continue to shape what we build next, and we’re excited to keep sharing what’s ahead.
CavernHold Final Fulfillment Push
6 months ago
– Wed, Oct 01, 2025 at 01:33:39 PM
Hello CavernCritters,
First, thank you once again for your patience and encouragement throughout this journey. We know updates like this are not always the most exciting, but we want to keep you fully in the loop as we push to get CavernHold into your hands.
🍁 Canadian Backers
Shipping the remaining orders to Canada has presented more challenges than we’d hoped. Due to global tariff developments, postal strikes, and carrier changes, we are still wading through difficult waters to get these bags to you. We’ve been working diligently behind the scenes to pivot to new shipping methods in order to proceed with the final stage of fulfillment.
When we originally planned fulfillment, we were using low-cost carriers that included extra costs such as taxes and brokerage fees. When fulfillment came during Wave 1, we had to quickly pivot to a different carrier that was similar in price, however, they layered on many hidden fees that took both Canadian backers and us by surprise when packages started arriving at doorsteps.
This time, as we've proceeded to fulfill, we were slammed with more hurdles from several different angles, including massive taxes and carrier changes but also platform roadblocks. While we have been spending extra time in order to pivot our strategy in response to these issues, we have been away from our communications with our valued backers longer than we would have liked, and we apologize for that.
We are grateful that we have taken this time to strategize because, as you may have heard, the Canadian Post has shut down, yet again. This could have been particularly bad for all of us since your packages would have been out there in the ether with an unknown timeline on when or if they would arrive. Knowing this was coming down the pipeline and dealing with all of the other issues, we have been trying to explore a wider variety of strategies to get these rewards to your doorstep for a similar price that we charged you in the pledge manager.
As of right now, options to send these rewards at the original price will greatly add to our timeline. Our latest solution includes sending your rewards from our UK hub, which is less than ideal, but it is at least still in the same ballpark cost-wise. We are exploring a number of other solutions as well, with our priority being to prevent you from paying additional postage fees, even at a cost to us.
We are still gathering the details to see if the UK option will work. We are unsure if our UK partner even has enough stock. Once we are able to gather the rest of this information, we will update you on when you should expect your packages.
🌍 International Backers (Excluding US & Canada)
Our fulfillment partner has all of the inventory needed, and they are performing the final address verifications now. This part of the process has taken longer than expected due to the number of partners involved. Knowing our own frustration with these delays, we can only imagine you're eagerness for the final steps of fulfillment to conclude. Because of these delays, we have already started talks with alternative partners for future projects. Part of earning your trust means delivering your product on time, and we are determined to improve this experience moving forward.
We are waiting for the final word on when these will ship. As soon as we get notice that they have started shipping, we will inform you.
As we shared with our Canadian backers, we have been working through a number of unexpected challenges, such as tariffs, platform issues, and carrier changes that demanded much of our time and focus. Thankfully, several of these hurdles are now behind us. During that period, we recognize that our communication with you was not as consistent as it should have been. We deeply value your support and want to sincerely apologize for not keeping you as updated as you deserve.
🗽US Backers
Nearly all US orders have been delivered, with the exception of a small number of pledges without surveys completed. If you haven’t received your CavernHold case, please check your survey and make sure it is submitted. If you are unsure, reach out to us directly at [email protected] so we can help.
A note for iPhone users: if your payment form had an email block in place, we may not have a reliable way to contact you. Please double-check your pledge status so we can get your case to you.
💡 ALL BACKERS - Looking Ahead
We’re not only focused on wrapping up this phase of fulfillment, but also on growing as a company. If you’d like to be part of that process, and help shape the next wave of our products, we’ve created a short survey: Click here to take the survey. As a thank you, you’ll receive a discount code for 30% off sitewide at cavernhold.com. Your feedback helps us keep innovating and building better products for the tabletop community.
✨ In Closing
We’ve learned a lot about how international shipping works, and how it doesn’t. We never expected a global trade war or shipping rates to nearly double overnight, but here we are, and the finish line is in sight. Thank you for sticking with us, for believing in CavernHold, and for being part of this adventure. Very soon, your cases will be where they belong: at your table, at your conventions, and on the road with you.
With gratitude,
Bobby & the CavernHold Team
Wave 2 Fulfillment Update
7 months ago
– Mon, Aug 25, 2025 at 12:41:37 PM
Hello CavernCritters,
First, thank you all so much for your continued patience and support on this journey. We’re excited to share where things stand right now for each region. While there have been some bumps along the road, we’re closing in on the finish line and can’t wait for you to have your CavernHold gear in hand if you don't have it already.
🌍 International Backers (Excluding US & Canada)
The majority of inventory has now safely arrived at our international fulfillment center and is being prepped for the final stage of shipping. The warehouse is required to have 100% of the stock on hand before it can begin sending out packages, and right now, we’re just waiting on a few final items, such as MagPlates, Keeps, and some accessories, that had to ship from the US.
As soon as these last pieces arrive, fulfillment will begin, and your CavernHold cases will be heading your way. The heavy lifting is behind us, and we’re eager to get these parcels to your doorstep.
🍁 Canadian Backers
Shipping to Canada has proven to be its own kind of adventure! Over the past month and a half, we’ve worked through a handful of technical and logistical hiccups. Here’s the good news:
We resolved an earlier issue where shipping notifications were getting stuck.
The final hurdle has been yet another glitch, this time in processing and purchasing shipping labels. To fix this as quickly as possible, we’re transitioning to a new shipping partner.
There are only about 30 Canadian orders left, and we are absolutely determined to get them on their way ASAP. Setting up these new shipping connections takes a bit of time, but we’re moving as quickly as possible. Whether it’s with the new partner or through using our original system, if it starts working again, we’ll move forward with whichever solution gets your orders shipped the fastest.
Thank you for bearing with us. We can’t wait for you to finally crack open your CavernHold cases.
🇺🇸 US Backers
Almost all US orders have already been shipped! The only exceptions are a handful of pledges where payment didn’t process after the campaign.
If you haven’t yet received your CavernHold case:
- Please double-check your email (and your spam folder) for tracking info.
- If you don’t see anything, you can confirm your pledge status by emailing us at [email protected] or sending me a DM here on Kickstarter.
We’re committed to making sure no backer is left behind.
In Closing
This project has been a true quest full of twists, turns, and unexpected puzzles to solve as we continue to expand our horizons to different corners of the world, but every step has been fueled by your belief in CavernHold. The end is very near now, and soon we’ll be seeing photos of your game nights, conventions, and travels with your CavernHold cases by your side.
Thank you again for standing with us. We can’t wait for you to finally gear up and take your CavernHold cases to your next tabletop gaming event.
– Bobby & the CavernHold Team
📦 Fulfillment, Updates, and a Quick Introduction
8 months ago
– Wed, Jul 30, 2025 at 10:10:40 AM
Hey everyone,
Ted here, I’m the new Director of Communications for CavernHold and CavernWire.
I've known Bobby for a while now and officially joined the team to help take a few things off his plate and keep everything moving smoothly on the comms front. You'll be hearing from me more often as we get closer to wrapping fulfillment and launching new projects.
Now let’s get into where things stand with your orders:
North America Fulfillment
We’re down to the final few US orders, but we’ve hit a temporary snag.
❗ A system error in BackerKit is blocking label generation due to a rounding issue with internal balances. We are still working with BackerKit to get to the bottom of this but we are trying to get this corrected as soon as possible.
As soon as this is cleared, we’ll get the remaining shipments out the door. Thanks for your patience. We know how frustrating delays can be, especially this close to the finish line.
As for rewards going to Canada, we will be getting those shipped out once this issue has been resolved so we can process them all at once.
📫 Tracking Number Notifications
We’ve discovered a separate system issue that’s preventing tracking numbers from being emailed out, even when your package ships.
🔍 Best advice: keep an eye out for your package even if you didn’t get a tracking alert.
This is part of our open ticket we have with BackerKit, but with the US fulfillment nearly wrapped up, it may not be resolved in time to catch those final notifications before they arrive.
At this time, we cannot email everyone's individual tracking numbers, but rest assured, we are working closely with BackerKit to try to get this feature operational as quickly as possible.
🌍 International Fulfillment
The international inventory is on track to arrive at our fulfillment center the first week of August.
Once it's checked in, we'll coordinate with our international partners and provide detailed shipping timelines. Things are moving in the right direction, they may just take a little extra time. But it's coming together.
🎲 Gen Con Travel & Support
The team is heading to Gen Con tomorrow, so we’ll be handling logistics remotely for the next few days. We’re still monitoring fulfillment and support tickets while on the road.
We’re close.
Thanks again for riding out the last stretch with us.
~ Ted Zech
Director of Communications
CavernHold + CavernWire
🚚 Fulfillment Is Underway, Shoulder Straps In Stock
8 months ago
– Sun, Jul 27, 2025 at 04:52:39 AM
Hey CavernCritters!
Fulfillment has been in full swing since the Fortresses arrived at our facility on July 16th. It’s been a bit of a juggling act with the rain coming and going (Ohio weather, right?), but everything made it inside safe and sound, and we’ve been hard at work shipping out rewards ever since!
The majority of the US-based pledges have already gone out, and we’re continuing to work through the rest as quickly as we can. We are currently experiencing a minor snafu with our pledge manager. For some reason, it isn’t sending out order or tracking notifications to backers. We know this can be an issue especially for those of you who are traveling for the summer. We’re actively working with BackerKit to get this resolved. We’re hoping to have a fix in place this coming week before we head off to Gen Con.
🎲 Come See Us at Gen Con!
We’ll be at Gen Con this year, hosting events and showcasing our brand new game, Vine, a cozy tile-placement game where players build beanstalks by planting, pruning, and cleverly outgrowing their rivals. With vibrant botanical artwork, satisfying spatial puzzles, and a touch of friendly sabotage, it’s a game we’re incredibly excited to share with you!
If you’re attending, come say hi at one of our scheduled events and pick up a cute surprise we’ve prepared for visitors. You can find our full event schedule here:
👉 Gen Con Vine Events
And if you want to check out the game or support the campaign, Vine is now live on Kickstarter!
👉 Back Vine on Kickstarter
🆕 Reinforced Shoulder Straps Now Available!
We’re excited to announce that our reinforced shoulder straps are now available as a separate add-on!
These are the same upgraded straps that are already included with every Fortress, and now we’re making them available for Armory owners who want an extra level of comfort and durability.
If you're looking to upgrade your Armory with a second strap for the backpack configuration or just want a spare strap on hand, you can grab one now through our website:
👉 Shoulder Straps Now Available
If you experienced a faulty Armory strap, please send a help request to [email protected] and we will send you a new one.
📬 Need Help with Your Pledge?
If you have any questions, concerns, or need help with your order, don’t hesitate to reach out to us at [email protected]. We’re happy to assist in any way we can.
And finally, thank you all for your continued patience and support as we sort out the tracking issue. We’re thrilled to get these Fortresses into your hands and hope to see some of you next week at Gen Con!
With gratitude,
Bobby & The CavernHold Team
